European conference on cognitive ergonomics

An interesting study in how novice cell phone users found their way around the keypad while trying to send text messages. New users were studied as they tried to find keys on the keypad and write coherent thoughts. Users were eventually asked memorize the keypad and repeat the tasks. Significant changes in time were observed from the first study to the next. As users became more adapt to the keypad their speed in typing vastly improved. This study goes a long way into helping cell manufactures understand the needs of new cell phone users in today technological society.
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E-learning is a growing part of the education sector but this study goes on to explore the possibilities of high skill training using the E-learning model. A e-learning program was developed that included high skill situations and interactive experimental testing. The study found that unskilled workers were able to learn complex tasks using these methods and retained the information well enough to be a viable worker in the field despite lacking expensive more traditional training methods.